Privacy
Policy.
Overview
Starfish Ad Age LLC ("Starfish," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit our website at starfishadage.agency, contact us, engage our services, or interact with content we publish.
By using this website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use this website or provide us with personal information.
Information We Collect
Information you provide directly
- Contact information: name, email address, phone number, business name, physical address
- Form submissions: strategy call requests, quote requests, content inquiries
- Communications: emails, text messages, calls, meeting notes
- Payment and billing information (processed through third-party processors)
- Account credentials if we implement systems on your behalf
Information collected automatically
- Log data: IP address, browser type, operating system, referring URLs, pages viewed, timestamps
- Device information: device identifiers, screen size, language preferences
- Usage data: clicks, scroll depth, form interactions, session duration
- Location data: approximate geographic location derived from IP address
- Cookie and pixel-based tracking data from analytics and advertising platforms
Information from third parties
- Analytics providers (Google Analytics)
- Advertising platforms (Google Ads, Meta, LinkedIn, TikTok)
- CRM and marketing automation platforms (GoHighLevel, HubSpot, Salesforce when operating on client systems)
- Call tracking providers (CallRail, CallTrackingMetrics)
- Publicly available information from LinkedIn, company websites, and industry directories
How We Use Information
We use personal information to:
- Deliver the services you engage us to provide
- Respond to inquiries, calls, and strategy requests
- Send communications about your project, invoices, and account updates
- Send marketing communications about Starfish services (with opt-out available)
- Improve our website, services, and content
- Measure and optimize our marketing performance
- Comply with legal obligations and enforce our agreements
- Detect and prevent fraud, abuse, and security incidents
SMS and Text Messaging
Starfish sends SMS messages to phone numbers you provide when you (a) request a strategy call, (b) opt in to SMS communication, or (c) become a client of services that include SMS-based engagement (including our StarLeads CRM platform).
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for help. Opting out of SMS does not affect your ability to receive service-related communications through other channels (email, phone) where permitted by law.
Your phone number is not shared with third parties for their marketing purposes. Phone numbers collected through our SMS opt-in process are not sold or sublicensed to any third party under any circumstance.
Third-Party Services
Starfish uses established third-party platforms to operate the business and deliver client services. These include, but are not limited to:
- Google (Analytics, Ads, Workspace, Search Console)
- Meta (Facebook, Instagram, Meta Ads Manager)
- LinkedIn (Campaign Manager, Sales Navigator)
- TikTok (TikTok Ads, TikTok Business Suite)
- GoHighLevel (StarLeads CRM platform)
- Twilio (SMS infrastructure through GoHighLevel)
- CallRail or CallTrackingMetrics (phone call tracking and attribution)
- Stripe, Square, or PayPal (payment processing)
- Vercel, Netlify, or equivalent (website hosting)
- Mailchimp or similar (email communication, where applicable)
Each third-party service has its own privacy practices. We select providers that meet commercially reasonable security and privacy standards and are contractually bound to comply with applicable data protection laws.
Your Rights and Choices
You can:
- Access: Request a copy of personal information we hold about you.
- Correct: Request correction of inaccurate information.
- Delete: Request deletion of your information, subject to legal retention requirements.
- Opt out of marketing: Unsubscribe from emails using the link in any marketing email, reply STOP to SMS, or contact us directly.
- Opt out of cookies and tracking: Adjust your browser settings or use the industry opt-out tools listed above.
- Withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.
To exercise any of these rights, contact us at info@starfishadage.com. We will respond within 30 days, or sooner where required by law.
California Privacy Rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you additional rights:
- The right to know what personal information we collect, use, and disclose about you
- The right to request deletion of your personal information
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of personal information (note: we do not sell personal information)
- The right to limit use of sensitive personal information
- The right to non-discrimination for exercising these rights
To submit a CCPA request, email info@starfishadage.com with "CCPA Request" in the subject line. We will verify your identity before processing the request.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. These include encryption in transit (HTTPS), access controls, vendor security reviews, and secure authentication. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:
- Active client data: for the duration of the engagement plus 7 years
- Prospect inquiries that do not convert: 2 years
- Financial records: 7 years (IRS requirement)
- Marketing email list: until unsubscribe
- Website analytics: per the provider's retention settings, typically 26 months
Children's Privacy
Starfish services are directed at businesses and business owners, not children. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has provided us with personal information, contact us at info@starfishadage.com and we will delete it promptly.
International Users
Starfish is based in the United States. If you access this website or engage our services from outside the U.S., you understand that your information will be transferred to, stored in, and processed in the United States. By using this website or engaging our services, you consent to that transfer.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be announced through the website or direct notice where required. Continued use of the website or services after an update constitutes acceptance of the updated Policy.
Contact Us
For privacy questions, requests, or concerns, contact us at:
Starfish Ad Age LLC
140 E Tyler St, Suite 200
Longview, TX 75601
Email: info@starfishadage.com
Phone: (903) 508-2576
◆ This Privacy Policy is provided for informational purposes and does not constitute legal advice. Starfish Ad Age recommends consulting an attorney to ensure the policy reflects your specific business practices and jurisdictional requirements.